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Frequently Asked Questions

When will my Inflatable arrive?

D & E Bouncy Castles will normally deliver your inflatable between 7 am and 12 pm & collect again between 5.00 pm and 7.00 pm. If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

How much space do I need?

2 ft extra either side of the inflatable & about 4 ft in front to make it easy to get on & off and 3 ft behind for the inflatable blower. The inflation tube needs to be fully extended when in use.

Are your Inflatable's clean ?

Yes they are, we always check our Inflatable's after every hire, & clean if needed. All we ask is that you make sure no one eats on the inflatable, and if you do make a mess on the castles please just wipe it up afterwards.

What type of surface do I need?

Grass, on a level surface is the safest, We do not hire on tarmac or concrete due to safety issues.

Is the equipment safety tested?

Yes all our inflatable have current safety certificates and the blowers & extension leads are tested. We provide RCD plugs when needed.

Are you insured?

Yes. We are fully insured for £5,000,000 Public liability cover and copies of the insurance certificate can be supplied on request.

Can you deliver with no side entrance and take castle though the house?

Only if the castle is a 12 ft x 10 ft or smaller provided someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks unfortunately if it should rain water will get inside the inflatable and this tends to drain out whilst being removed, Sometimes on your carpet !

Can you get up a flight of steps?

No. Because of the size and weight of the Inflatable's we can not cope with a flight of step's, but one or two step's are achievable.

How does the castle stay up?

We use electric blowers, which stay on all the time the inflatable is in use, and we can provide up to 30 meters of extension lead.

How much electric does it use in a day?

Approximately 80p